Products

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Commitment To Your Privacy:

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used:

The information we collect is used such as to fill order, to contact buyers if they have questions, or to send email with special offers.

Our Commitment To The Security of Your Data.Your privacy policy has legal implications as well as implications for our business.

Contact Us

1203 S Jackson st Seattle, WA 98144 TEL: 206-778-8496 Email: support@biogate-usa.com

Frequently asked questions:

Q: Are transactions through Ustrong-usa.com secure?

A: Absolutely. All transactions through Ustrong-usa.com are processed through Authorize.net, a premier company that protects customer information using the highest levels of encryption and security protocols available in the industry.

Q: How much the shipping & handling?

A: For a limited time, the shipping & handling fee is waived for destinations within the continental United States. After the limited time offer expires, Ustrong-usa.com will list the respective shipping charges on each invoice.

Q: What destinations are eligible for the free shipping offer?

A: Free shipping is limited to destinations within the continental United States. Orders destined for Hawaii, Alaska or Canada will be charged for the additional shipping fees. To inquire about the additional shipping fee, please contact us via telephone: 206-778-8496, E-mail: support@biogate-usa.com.

Q: What does 100% satisfactory guarantee offer?

A: Here at Ustrong-usa.com, we strive to offer our customers high quality products at affordable prices. However, if you feel dissatisfied with the quality of our products, simply return the products within 30 days of the purchase for a full refund. Full refunds will be offered for damage free products with proof of purchase.

Q: If I'm dissatisfied with the product, can I return the product any time?

A: If you're not satisfied with the purchase within 30 days of delivery, you have the right to return it for a refund or exchange. You will be required to show the proof of purchase to obtain a refund. You will receive a refund as soon as we receive, inspected and verify the product is in new or like new condition and in the original packing. Otherwise we will give you a partial refund depending on the damage incurred during shipping. You will be responsible for the shipping and handling fee for the returned products as well as the initial shipping fee of the order along with a 5% payment processing and restocking fee. We will not refund your money if it's more than 30 days after the purchase.

Q: What is the procedure if my order arrives damaged?

A: We will reimburse your money for the damaged items or resend you the replacement if you claim the damage within 3 business days of delivery and provide us proof of damage (In most cases digital pictures of damaged items in email form will be accepted). Therefore, we advise you to open the boxes immediately after you receive the order. We will not accept any damage claims after 3 business days of delivery.

For damaged items, we will only be responsible for the products you purchased from us and not additional charges incurred during installation or use. Which include but are not limited to: 1. Installation fees due to rescheduling or extended time. (We recommend not scheduling installation until the product is in your possession.) 2. Faulty products purchased out side of Ustrong-usa.com causing damage to our product. 3. Replacement parts purchased out side of Ustrong-usa.com. 4. Damages to any personal items and/or our product during installation.

Your damage claim will be denied if: 1. Request was filed out of the 3 day damage claim period. 2. Damage occurred to a free gift. 3. Insufficient proof was given of the damages. 4. Damage occurred during installation. 4. Seal for health products is broken.

Q: Are checks accepted as a method of payment?

A: eChecks are accepted with the addition of all major credit cards such as MasterCard, Visa, American Express, and Discovery.

Q: How long will it take to receive my order?

A: The delivery time will vary due to your location. However, our average shipping time is between 3 to 5 business days. Product that is too large for FedEx or UPS will be shipped via trucking companies. Internatinal orders will take 7-10 business days. We'll try our best for prompt delivery, but please understand we'll have no control after we hand the merchandises over to the delivery company.

We strongly recommend you do not schedule any installers before the product is in your possession.

Q: Does Ustrong-usa.com have price reduction sales?

A: Yes we do. We will have items on sale from time to time. The sale price will be listed with the item on our website.

Q: Does Ustrong-usa.com have discounts for contractors or designers?

A: We deal in bulk discounts only. This means everyone is eligible for discounts on large orders.

Q: Do you have more products than I can see on the web site?

A: No, We try to keep our web site up to date with all of our available products.

Q: Do you ship international?

A: Yes, we do through Bongo.
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!